Terms of service
Last Updated: November 5, 2026
Currency: United States Dollar (USD)
Welcome to Lignwood, an online retail store operated by LIGNWOOD LLC and focused on Wooden Nightstands.
These Terms of Service apply when you visit our website, browse products, place an order, make a payment, request shipping assistance, cancel an order, submit a return or refund request, contact customer support, or otherwise use Lignwood services.
By accessing the Lignwood website or completing a purchase, you agree to these Terms and the related policies published on our website.
1. Business Information
Business: LIGNWOOD LLC
Brand: Lignwood
Business Address:
1800 WAYNE ROAD
SAVANNAH, TN 38372
United States
Phone: +1 (423) 435-6899
Email: support@lignwood.com
Support Hours: Monday through Sunday, 8:00 AM to 5:00 PM Central Time
The business address listed above is provided for business-identification and customer-contact purposes.
It should not automatically be treated as a:
Public showroom
Walk-in retail location
Customer pickup point
Shipping warehouse
Shipping origin
Manufacturing location
Return-processing location
unless Lignwood specifically confirms otherwise.
2. Products
Lignwood primarily sells Wooden Nightstands.
Individual product pages may provide information regarding:
Overall dimensions
Drawer configuration
Shelf configuration
Materials
Finish
Color
Assembly requirements
Included components
Hardware
Product variants
Quantity
Weight information where provided
Weight capacity where specifically stated
Care information
Current price
Customers should carefully review the applicable product page before placing an order.
3. Product Information
Lignwood makes reasonable efforts to provide accurate product information.
Actual appearance may vary slightly because of:
Photography lighting
Camera exposure
Screen brightness
Monitor calibration
Mobile-device settings
Room lighting
Viewing angle
Natural material variation
If a physical product is materially different from its applicable listing, customers may contact Lignwood for review.
4. Product Dimensions
Customers are responsible for reviewing published dimensions before ordering.
Depending on the Wooden Nightstand, measurements may include:
Overall height
Overall width
Overall depth
Drawer dimensions where provided
Shelf dimensions where provided
Leg height where provided
Other product-specific measurements
Product photographs should not be used as the sole method of estimating physical size.
5. Bedside Placement
Customers should consider the actual bedside area before ordering.
Relevant factors may include:
Space between the bed and wall
Distance to nearby furniture
Walking clearance
Door clearance
Closet clearance
Drawer-opening space
Electrical-outlet access
A Nightstand that accurately matches its published dimensions but does not fit the customer's intended area is not automatically considered defective.
6. Bed-Height Relationship
Customers should compare the Nightstand's overall height with the height of the bed and mattress they intend to use.
There is no single correct height relationship for every bedroom.
A Nightstand that accurately matches its published measurements but is higher or lower than the customer personally prefers is not automatically considered defective.
7. Tabletop Space
Customers should consider the amount of usable tabletop space required for items such as:
Lamp
Phone
Clock
Books
Glasses
Water
Charging devices
Tissue box
Other personal items
Customers should review actual width and depth measurements rather than relying only on lifestyle photography.
8. Drawer and Storage Configuration
Storage varies by product.
Depending on the individual Wooden Nightstand, the applicable listing may describe:
One drawer
Multiple drawers
Open shelf
Multiple shelves
Cabinet-style storage
Combination of storage types
Another product-specific arrangement
A storage configuration shown on one Lignwood product should not automatically be assumed to apply to another.
9. Internal Storage Dimensions
The overall dimensions of a Nightstand do not necessarily represent the usable internal dimensions of its drawers, shelves, or compartments.
Internal space may be affected by:
Panel thickness
Drawer construction
Hardware
Slides
Structural supports
Back panels
Other design features
Where internal dimensions are provided, customers should use those measurements when planning storage.
10. Drawer Clearance
Customers should consider the space required to fully open drawers.
Possible obstacles may include:
Bed frames
Walls
Doors
Curtains
Other furniture
Floor objects
A Nightstand may physically fit in a space while still lacking sufficient clearance for comfortable drawer operation.
11. Integrated Features
Customers should not assume that every Lignwood Wooden Nightstand includes:
Power outlets
USB ports
Wireless charging
Integrated lighting
Cable-management systems
Other electrical features
unless these are specifically described in the applicable product listing.
12. Assembly Requirements
Assembly requirements vary by product.
Depending on the individual Wooden Nightstand, the product may arrive:
Fully assembled
Partially assembled
Requiring customer assembly
Customers should review the applicable product page before ordering.
13. Assembly Responsibility
Where assembly is required, customers should follow the applicable instructions.
Customers should avoid:
Using incorrect hardware
Overtightening hardware
Unauthorized drilling
Unauthorized glue application
Permanent modification
Improper assembly may damage the product and may affect change-of-mind return eligibility where legally permitted.
14. Included Components
Depending on the individual Wooden Nightstand, included components may include:
Nightstand body
Drawers
Shelves
Legs
Handles or knobs
Assembly hardware
Instructions
Other product-specific parts
Only items specifically identified as included in the applicable listing should be expected.
15. Materials
Material construction may vary between products.
The term Wooden Nightstand does not automatically mean that every product is:
Entirely solid wood
Made from oak
Made from walnut
Made from pine
Made from maple
Made from another specific wood species
Customers should review the applicable product listing for exact material information.
16. Natural Material Variation
Where natural wood or another naturally variable material is used, individual products may show reasonable differences in:
Grain
Tone
Texture
Knots where applicable
Natural markings
Surface patterns
Such variation is not automatically considered a defect when it is consistent with the material and applicable product description.
17. Color and Finish
Product appearance may vary somewhat because of:
Natural daylight
Warm indoor lighting
Cool indoor lighting
Photography lighting
Screen brightness
Monitor calibration
Mobile-device settings
Natural material variation
Reasonable visual differences do not automatically indicate a defect.
18. Weight Capacity
Customers should not assume a specific:
Tabletop weight capacity
Drawer weight capacity
Shelf weight capacity
unless that information is specifically provided in the applicable product listing.
A capacity listed for one Wooden Nightstand should not be assumed to apply to another.
19. Floor Contact and Placement
Customers are responsible for determining whether floor protection is appropriate for their flooring.
Floor-protection pads or accessories should only be assumed to be included when specifically stated in the product listing.
Customers should avoid dragging furniture in a manner that may damage:
Nightstand legs
Base components
Joints
Floor surfaces
20. Stability and Safety
A Nightstand should be placed on a suitable, reasonably level surface.
Where the applicable product includes:
Anchoring instructions
Wall-attachment recommendations
Assembly warnings
Other safety instructions
customers should follow those instructions.
Wall-anchoring equipment should only be assumed to be included when specifically listed.
21. Indoor and Outdoor Use
Unless specifically stated otherwise in the applicable product listing, customers should not assume that every Wooden Nightstand is suitable for outdoor use.
Exposure to:
Rain
Direct weather
High moisture
Extreme temperature changes
Prolonged outdoor conditions
may affect materials or finishes.
22. Product Care
Customers should care for Wooden Nightstands according to applicable product instructions.
Depending on the material and finish, customers may need to avoid:
Standing water
Prolonged moisture
Excessive heat
Harsh chemicals
Abrasive cleaning
Improper cleaning products
Unauthorized refinishing
23. Eligibility to Purchase
By placing an order, you confirm that you are legally capable of entering into the transaction under applicable law.
You also confirm that:
The information provided during checkout is accurate
You are authorized to use the selected payment method
The shipping information provided is complete and accurate
24. Customer Information
Customers are responsible for providing accurate:
Full name
Email address
Telephone number
Billing address
Shipping address
Payment information required by the selected payment method
Incorrect or incomplete information may result in:
Payment failure
Additional verification
Order delay
Shipping delay
Failed delivery
Return to sender
25. Prices
All prices are displayed in:
United States Dollars (USD)
Prices may change before an order is placed.
The price displayed during checkout normally applies to the transaction except where an obvious technical or pricing error occurs.
26. Pricing Errors
If Lignwood identifies an obvious material pricing or checkout error before fulfillment, we may:
Contact the customer
Correct the error
Offer the option to proceed
Cancel the affected order
Refund the eligible amount
Lignwood will not intentionally replace a confirmed transaction price with a materially different amount without addressing the issue.
27. Payment Methods
Lignwood accepts the payment methods displayed during checkout.
Depending on availability, these may include:
Major credit cards
Major debit cards
PayPal where available
Other supported online payment methods displayed during checkout
Only payment methods actually displayed during checkout should be considered available.
Please review our Payment Methods Policy for complete information.
28. Payment Authorization
Submitting an order does not guarantee payment approval.
A transaction may be declined because of:
Incorrect payment information
Billing-address mismatch
Expired payment method
Insufficient funds
Bank restrictions
International-transaction restrictions
Incomplete authentication
Fraud-prevention controls
Lignwood cannot override decisions made by independent banks, card issuers, or payment providers.
29. Higher-Value Order Review
Because some Lignwood Wooden Nightstands may have a higher purchase value, certain orders may receive additional review before fulfillment.
Review may include confirmation of:
Billing information
Shipping information
Payment authorization
Order value
Product quantity
Transaction consistency
Additional review does not automatically mean that an order has been declined.
30. Payment Security
Sensitive payment credentials may be processed directly by third-party payment providers.
Customers should not send through ordinary email:
Complete credit or debit card numbers
CVV or CVC codes
Banking passwords
Payment-account passwords
One-time authentication codes
PIN numbers
31. Order Confirmation
After successful checkout, customers may receive an order confirmation.
Please review the confirmation carefully.
If you notice an error involving:
Product
Design
Finish
Size or variant
Quantity
Recipient name
Shipping address
Telephone number
Other order information
contact Lignwood as soon as possible.
Receiving an order confirmation does not mean that the Wooden Nightstand has already shipped.
32. Order Acceptance
Lignwood may hold, decline, or cancel an order for legitimate reasons such as:
Failed payment
Payment-verification problems
Suspected fraud
Unauthorized transactions
Incomplete customer information
Unsupported delivery address
Product unavailability
Inventory discrepancies
Product damage identified before shipment
Missing required components
Missing hardware where applicable
Significant pricing errors
Technical checkout errors
Carrier-service limitations
Inability to fulfill the order
If Lignwood cancels a paid order that cannot be fulfilled, the eligible amount will be refunded to the original payment method.
33. Order Changes
If you need to change an order, contact Lignwood as soon as possible.
Possible changes may include:
Recipient name
Shipping address
Telephone number
Product
Design
Finish
Size or variant
Quantity
Changes are not guaranteed once fulfillment has begun.
34. Order Cancellation
Customers may request cancellation within:
24 hours after placing the order
provided fulfillment has not progressed beyond a stage where the order can reasonably be stopped.
Submitting a cancellation request does not guarantee approval.
An order is considered canceled only after Lignwood confirms the cancellation in writing.
Lignwood does not charge a standard cancellation fee for an eligible order successfully canceled before shipment.
Please review our Cancel My Order / Cancellation Policy for complete details.
35. Order Processing
Orders are normally processed within:
1–2 business days
Processing may include:
Payment confirmation
Order review
Shipping-address verification
Inventory confirmation
Product inspection
Finish or variant confirmation
Component verification
Hardware verification where applicable
Protective packaging
Shipping-label preparation
Carrier coordination
Processing time occurs before carrier transit begins.
36. Shipping Destinations
Lignwood currently ships to selected destinations in North America, Europe, and Oceania.
North America
United States
Canada
Europe
United Kingdom
France
Germany
Spain
Italy
Belgium
Portugal
Oceania
Australia
Shipping availability is confirmed during checkout.
37. Shipping Rates
North America
Standard Shipping: USD 79.99
Free Standard Shipping: Orders of USD 1,799 or more
Europe
Standard Shipping: USD 119.99
Free Standard Shipping: Orders of USD 2,199 or more
Oceania
Standard Shipping: USD 149.99
Free Standard Shipping: Orders of USD 2,499 or more
The shipping amount displayed during checkout is the amount that applies to the transaction.
38. Estimated Delivery Times
Estimated total delivery times, including processing, are:
North America: 7–12 business days
Europe: 9–14 business days
Oceania: 11–16 business days
Delivery estimates are not guaranteed arrival dates.
Please review our Shipping Policy for complete shipping information.
39. Business Days
Business days are generally Monday through Friday, excluding applicable public holidays.
Saturday, Sunday, and public holidays do not normally count toward standard processing time.
Carrier schedules may differ.
40. Tracking
Tracking information may be provided after shipment where available.
A tracking status such as Label Created does not necessarily mean that the carrier has physically collected the shipment.
Tracking updates may occasionally be delayed during:
Weekends
Public holidays
Carrier transfers
International transit
Customs processing
High-volume shipping periods
41. Multiple Packages
Some Wooden Nightstand orders may require multiple packages.
Separate packages may:
Have different tracking numbers
Enter the carrier network at different times
Travel through different facilities
Arrive on different days
Receiving one package does not automatically mean that another package is missing.
42. Delivery Delays
Delivery may occasionally be affected by:
Severe weather
Natural disasters
Public holidays
Carrier congestion
Transportation disruption
Customs processing
Remote delivery locations
Incorrect shipping information
Failed delivery attempts
Other circumstances outside reasonable control
A delayed shipment is not automatically considered lost.
43. International Duties and Taxes
International orders may be subject to:
VAT
GST
Import duties
Brokerage charges
Customs-processing fees
Other destination-related charges
Where Lignwood collects a particular charge during checkout, it will be displayed before payment is completed.
Charges not collected by Lignwood may be collected separately by:
Carrier
Customs authority
Brokerage provider
Applicable government agency
44. Shipping Origin and Fulfillment
Lignwood's published business address is provided for business-identification and customer-contact purposes.
It should not automatically be treated as:
Shipping origin
Warehouse
Manufacturing location
Customer pickup location
Return-processing location
unless Lignwood specifically confirms otherwise.
The fulfillment location applicable to an order may vary.
45. Inspecting Your Order
Customers should inspect their Wooden Nightstand reasonably soon after delivery.
Before substantial use or permanent modification, please check:
Correct product received
Correct design or finish
Correct quantity
Outer packaging
Visible wooden surfaces
Drawer components
Shelves where applicable
Legs where applicable
Handles or knobs
Hardware where included
Other required components
If the product appears damaged, defective, incorrect, or materially incomplete, contact Lignwood.
46. Damaged Products
If a Wooden Nightstand arrives damaged, contact:
Where relevant, please provide:
Order number
Photo of shipping label
Photos of outer packaging
Photos of internal packaging
Clear photographs of the damaged area
Photographs of the overall product
Video where useful
Brief description of the issue
Please keep the product and packaging until Lignwood confirms the next step.
47. Defective Products
If a Wooden Nightstand appears structurally or functionally defective, contact Lignwood.
Where useful, customers may be asked to provide:
Photos
Video
Assembly information
Images of hardware
Images of drawers or affected components
Description of the reported issue
Customers should avoid unauthorized permanent repair before the issue has been reviewed.
48. Missing Components
If a required component appears to be missing, please inspect:
Outer carton
Protective inserts
Internal packaging
Hardware packaging
Component packaging
All packages associated with the shipment
Where practical, Lignwood may provide the missing component without requiring the complete Nightstand to be returned.
49. Return Window
Customers may request an eligible return within:
30 calendar days from the carrier-confirmed delivery date
Return authorization is required before sending a product back.
Please review our Return & Refund Policy for complete conditions.
50. Change-of-Mind Returns
For an eligible change-of-mind return, the Wooden Nightstand should generally be:
Unused or only reasonably inspected
Clean
Unmodified
Complete
Free from customer-caused damage
Returned with all originally included components
Returned with included hardware where applicable
Securely packaged
Reasonable unpacking and inspection do not automatically make the product ineligible for return.
51. Assembled Products
Assembly does not automatically make a Wooden Nightstand ineligible for return.
However, change-of-mind eligibility may be affected if assembly causes:
Customer-caused damage
Permanent modification
Unauthorized drilling
Unauthorized glue application
Damaged hardware
Broken components
Other material alteration
This does not affect legitimate claims involving products that arrived damaged, defective, incorrect, incomplete, or materially misdescribed.
52. Product Fit and Personal Preference
If a Wooden Nightstand accurately matches its published:
Dimensions
Materials
Finish
Design
Storage configuration
Assembly information
Included components
but does not suit the customer's personal preference, bed height, bedside space, room, or intended placement, an otherwise eligible return will generally be treated as a change-of-mind return.
53. Return Shipping Costs
For eligible change-of-mind returns:
The customer is responsible for return shipping costs.
For verified products that are damaged, defective, incorrect, or materially incomplete because of a Lignwood fulfillment error:
Lignwood covers reasonable authorized return shipping costs.
54. No Standard Restocking Fee
Lignwood does not charge a standard restocking fee for eligible authorized returns.
A reasonable adjustment may apply where legally permitted if a returned product has:
Customer-caused damage
Missing components
Missing hardware
Significant modification
Improper-care damage
Another condition that materially reduces its value
55. Return Authorization
Customers must contact Lignwood before sending a return.
The published business address is not automatically the return-processing address.
Customers should use only the return address and instructions specifically provided by Lignwood.
56. Refund Processing
After an eligible return has been:
Received
Inspected
Approved
Lignwood normally submits the refund within:
7 business days after return approval
The customer's bank or payment provider may require additional time before the refund appears.
57. Cancellation Refunds
After an eligible cancellation has been approved, Lignwood normally submits the refund within:
7 business days after cancellation approval
58. Refund Method
Approved refunds are normally returned to the:
Original payment method used for the purchase
Refunds are processed in:
United States Dollars (USD)
Refunds generally cannot be redirected to:
Another card
Another person's account
An unrelated bank account
Another unrelated payment method
59. Original Shipping Charges
For a standard change-of-mind return:
Original outbound shipping charges are generally nonrefundable.
If the return is caused by a verified:
Damaged product
Defective product
Incorrect product
Materially incomplete shipment
Lignwood fulfillment error
eligible standard outbound shipping charges may be refunded where appropriate.
60. Exchanges
Lignwood does not offer standard direct exchanges.
If you want another:
Wooden Nightstand
Design
Finish
Size
Variant
please return the original eligible product and place a separate order.
A replacement provided because of verified damage, defect, incorrect shipment, or missing components is not considered a standard exchange.
61. Refused Deliveries
Please do not refuse delivery simply because you changed your mind.
A refused shipment is not automatically:
An approved cancellation
An authorized return
An approved refund
Carrier-return charges may apply where legally permitted.
62. Website Use
Customers may not use the Lignwood website to:
Commit fraud
Submit unauthorized payments
Attempt unauthorized access
Introduce malicious software
Abuse promotions
Provide intentionally false information
Abuse return or refund procedures
Interfere with website operation
Engage in unlawful activity
Lignwood may restrict access where there is reasonable evidence of fraud, abuse, or security risk.
63. Intellectual Property
Unless otherwise stated, website materials are owned by or licensed to Lignwood or LIGNWOOD LLC.
These materials may include:
Lignwood brand name
Logo
Product descriptions
Website text
Product images
Graphics
Videos
Original content
Protected materials may not be commercially copied, reproduced, modified, distributed, or used without authorization except where permitted by applicable law.
64. Customer Reviews and Submitted Content
If Lignwood allows customers to submit reviews, photographs, videos, comments, or other content, customers should only submit material they own or are authorized to share.
Submitted content must not knowingly be:
Unlawful
Fraudulent
Misleading
Defamatory
Infringing
Abusive
Harmful
Spam
Lignwood may remove content that violates these Terms or applicable law.
65. Privacy
Our Privacy Policy explains how Lignwood may collect, use, disclose, retain, and protect personal information.
Customers should review the Privacy Policy before submitting personal information through the website.
66. Third-Party Services
Lignwood may use third-party providers for:
Payment processing
Shipping and delivery
Website hosting
Security
Fraud prevention
Analytics
Customer support
Email communications
These providers may have their own terms and privacy practices.
Lignwood does not control all independent activities performed by third-party providers.
67. Website Accuracy
Lignwood makes reasonable efforts to keep website information accurate.
Occasional errors may occur involving:
Product descriptions
Dimensions
Material information
Finish
Storage configuration
Assembly information
Included components
Prices
Availability
Images
Shipping information
Website functionality
If a material error affects an order, Lignwood may contact the customer and provide an appropriate resolution.
68. Website Availability
Lignwood does not guarantee that the website will operate without interruption at all times.
Temporary interruptions may occur because of:
Maintenance
Hosting problems
Software updates
Security work
Internet outages
Payment-provider outages
Other technical issues
69. Fraud and Abuse
Lignwood may investigate activity that reasonably appears to involve:
Fraudulent purchases
Unauthorized payments
False damage claims
False refund claims
False missing-component claims
Return of a different product
Promotion abuse
Chargeback abuse
Website attacks
Nothing in this section prevents customers from making legitimate product, payment, return, refund, or consumer-rights claims.
70. Limitation of Liability
To the maximum extent permitted by applicable law, Lignwood and LIGNWOOD LLC will not be responsible for indirect, incidental, special, punitive, or consequential damages arising from use of the website or products.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted.
71. Events Outside Our Reasonable Control
Lignwood is not responsible for delays or failures caused by circumstances outside our reasonable control.
These may include:
Natural disasters
Severe weather
Carrier disruption
Customs delays
Government action
Labor disruption
Public emergencies
Transportation failures
Internet outages
Service-provider interruptions
Where practical, Lignwood will take reasonable steps to communicate relevant information regarding affected orders.
72. Consumer Rights
Nothing in these Terms is intended to remove or restrict mandatory consumer rights.
Customers may have additional rights depending on their state, province, country, or jurisdiction.
Where applicable law provides greater protection, the mandatory legal requirement takes priority.
73. Relationship With Other Policies
These Terms should be read together with our:
Shipping Policy
Payment Methods Policy
Cancel My Order / Cancellation Policy
Return & Refund Policy
Privacy Policy
If another policy contains more specific terms for a particular issue, that policy applies to that issue, subject to applicable law.
74. Changes to These Terms
Lignwood may update these Terms when:
Products change
Website functionality changes
Shipping arrangements change
Shipping rates change
Payment methods change
Return procedures change
Business practices change
Applicable requirements change
The Last Updated date will be revised when an updated version is published.
75. Contact Lignwood
For questions about these Terms, Wooden Nightstands, orders, payments, shipping, cancellations, returns, refunds, or other customer-service matters, contact:
LIGNWOOD LLC
Brand: Lignwood
Business Address:
1800 WAYNE ROAD
SAVANNAH, TN 38372
United States
Phone: +1 (423) 435-6899
Email: support@lignwood.com
Support Hours: Monday through Sunday, 8:00 AM to 5:00 PM Central Time
For an existing order, please include your Order ID whenever available.
Please do not send complete card numbers, CVV codes, banking passwords, payment-account passwords, one-time authentication codes, or other unnecessary sensitive financial information by email.