Privacy policy
Last Updated: November 5, 2026
Lignwood, operated by LIGNWOOD LLC, respects the privacy of customers and website visitors.
This Privacy Policy explains how Lignwood may collect, use, share, retain, and protect personal information when you browse our website, purchase Wooden Nightstands, contact customer support, request an order change or cancellation, track a shipment, or submit a return or refund request.
1. Information We May Collect
When you use the Lignwood website or place an order, we may collect information such as:
Full name
Email address
Telephone number
Billing address
Shipping address
Order number
Product information
Design, finish, size, or variant information
Quantity ordered
Order value
Payment status
Shipping and tracking information
Cancellation information
Return and refund information
Customer-support communications
Photos or videos voluntarily submitted in connection with a product, packaging, assembly, shipping, delivery, or return issue
We may also automatically collect limited technical information such as:
IP address
Browser type
Device type
Operating system
Pages viewed
Website activity
Session information
Cookie information
Referral information
2. How We Use Personal Information
Lignwood may use personal information to:
Process and fulfill orders
Confirm purchases
Verify billing and shipping information
Prepare Wooden Nightstands for shipment
Confirm product variants and quantities
Confirm included components
Provide shipping and tracking updates
Respond to customer questions
Correct order or delivery information
Process order changes
Review cancellation requests
Handle returns and refunds
Resolve damaged, defective, incorrect, or incomplete orders
Review missing-component or hardware claims
Provide assembly-related support
Prevent fraud and unauthorized transactions
Maintain website security
Improve website functionality
Improve product presentation
Provide customer service
Maintain transaction records
Comply with applicable legal obligations
3. Payment Information
Payments are completed using the payment methods available during checkout.
Sensitive payment information may be processed directly by third-party payment providers.
Lignwood does not normally require customers to send complete payment credentials through ordinary email.
Please do not send:
Complete credit or debit card numbers
CVV or CVC codes
Banking passwords
Payment-account passwords
One-time authentication codes
PIN numbers
4. Payment Verification
Certain transactions may require additional review before fulfillment.
Where reasonably necessary, Lignwood may use information such as:
Customer name
Billing address
Shipping address
Contact information
Order value
Payment status
Transaction-related information
This information may be used to help identify suspected fraud, unauthorized transactions, or payment inconsistencies.
5. Order Fulfillment
Personal information may be used to prepare and fulfill Wooden Nightstand orders.
This may include:
Confirming the product ordered
Confirming the applicable design, finish, size, or variant
Confirming quantity
Confirming included components
Confirming hardware where applicable
Preparing protective packaging
Preparing shipping labels
Providing necessary information to fulfillment or logistics providers
Coordinating shipment
Providing tracking information
6. Shipping and Delivery Information
To deliver an order, Lignwood may share necessary information with shipping, logistics, or delivery providers.
This information may include:
Recipient name
Shipping address
Telephone number
Email address where required
Package information
Tracking details
Delivery instructions
These providers may process information according to their own privacy practices.
7. Customer Support Communications
When you contact Lignwood, we may retain information related to your request.
This may include:
Order number
Name
Email address
Telephone number
Product information
Nightstand dimensions
Storage configuration
Variant or finish information
Shipping details
Tracking information
Photos
Videos
Cancellation information
Return information
Refund information
Description of the issue
We use this information to review, document, and resolve customer-support requests.
8. Wooden Nightstand Support Information
When customers request assistance regarding a Wooden Nightstand, they may voluntarily provide information concerning:
Product model or variant
Overall dimensions
Bedside placement
Drawer configuration
Shelf configuration
Assembly condition
Hardware
Missing components
Drawer operation
Shelf condition
Visible surface damage
Packaging condition
Other product-specific concerns
Lignwood may use this information to understand the issue and provide appropriate support.
9. Assembly-Related Support
Where a Wooden Nightstand requires customer assembly, Lignwood may request information relating to:
Included hardware
Component quantities
Assembly stage
Product instructions
Incorrect components
Missing components
Drawer or shelf alignment
Visible damage
Customers should avoid including unrelated personal information in photos or videos submitted for assembly support.
10. Damaged, Defective, or Incorrect Product Claims
If you report a damaged, defective, incorrect, or materially incomplete Wooden Nightstand, we may request supporting information.
This may include:
Photographs of the product
Photographs of damaged areas
Photographs of outer packaging
Photographs of internal protective packaging
Photograph of the shipping label
Photographs of hardware or components
Video showing the reported issue where useful
Description of the problem
Order information
We use this information only as reasonably necessary to review and resolve the claim.
11. Missing Components or Hardware
If you report a missing component or hardware item, we may collect information relating to:
Order number
Product purchased
Package contents
Component believed to be missing
Hardware believed to be missing
Photographs of packaging
Photographs of included parts
Other information reasonably necessary to verify the issue
Where practical, this information may help us determine whether a replacement component can be provided.
12. How We May Share Information
Lignwood may share personal information with service providers where reasonably necessary to operate our online store.
These may include providers involved in:
Payment processing
Order fulfillment
Shipping and delivery
Website hosting
Website security
Fraud prevention
Customer support
Analytics
Email communications
Technical services
We aim to share only the information reasonably necessary for the applicable service.
13. Sale of Customer Contact Information
Lignwood does not sell customer contact information.
We do not sell customer names, email addresses, telephone numbers, or shipping addresses as standalone marketing lists.
Certain privacy laws may define terms such as “sale” or “sharing” more broadly, particularly in relation to advertising technologies.
Where required by applicable law, customers may be provided with appropriate privacy choices.
14. Cookies and Similar Technologies
Lignwood may use cookies and similar technologies to support website functions such as:
Shopping-cart functionality
Checkout
Customer preferences
Website security
Session management
Website performance
Analytics
Advertising where enabled
Cookies may help us understand how visitors interact with the website.
Where required by applicable law, visitors may be provided with cookie or privacy controls.
15. Essential Website Technologies
Certain cookies or similar technologies may be necessary for the website to operate properly.
These may support:
Shopping-cart contents
Checkout sessions
Security
Fraud prevention
Website navigation
Session continuity
Disabling essential technologies may affect website functionality.
16. Analytics
Lignwood may use analytics tools to understand website performance and visitor activity.
Analytics information may include:
Pages visited
Approximate session duration
Referral source
Device type
Browser type
General website interaction
This information may be used to improve:
Website navigation
Product presentation
Website performance
Customer experience
17. Marketing Communications
Where available, customers may voluntarily subscribe to promotional communications from Lignwood.
These may include:
New Wooden Nightstand releases
Product updates
Promotions
Discounts
Seasonal offers
Store news
Customers may unsubscribe through the link included in a marketing message or by contacting:
Unsubscribing from marketing does not stop necessary transactional communications relating to an existing order.
18. Transactional Communications
Even if a customer does not receive marketing messages, Lignwood may still send communications reasonably necessary to complete or support a transaction.
These may include:
Order confirmations
Payment-related notices
Shipping notifications
Tracking information
Address-verification requests
Cancellation responses
Return instructions
Refund notifications
Customer-service responses
Assembly-support communications
Missing-component communications
Product-issue communications
19. Data Security
Lignwood uses reasonable administrative and technical measures intended to help protect personal information against:
Unauthorized access
Loss
Misuse
Unauthorized alteration
Unauthorized disclosure
Fraudulent activity
Sensitive information submitted during checkout should be transmitted through a secure connection.
No online system can guarantee absolute security.
20. Data Retention
Lignwood may retain personal information for as long as reasonably necessary to:
Complete transactions
Provide customer service
Maintain order records
Process cancellations
Handle returns and refunds
Resolve disputes
Prevent fraud
Maintain accounting records
Meet tax requirements
Meet legal or regulatory obligations
Information that is no longer reasonably necessary may be deleted, anonymized, or otherwise restricted where appropriate.
21. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information.
These may include the right to request:
Access to certain personal information
Correction of inaccurate personal information
Deletion of eligible information
A copy of certain personal information
Information about how personal information is used
Withdrawal of marketing consent
Restriction of certain processing where applicable
Opt-out from certain advertising or data-sharing activities where applicable
To submit a privacy request, contact:
Use the subject line:
Privacy Request – Lignwood
22. Identity Verification
Before completing certain privacy requests, Lignwood may need to verify the identity of the person making the request.
We may request reasonable information such as:
Name
Email address
Order number
Telephone number
Shipping address
Other information reasonably necessary to confirm identity
We will not normally request complete payment-card details for this purpose.
23. Authorized Privacy Requests
Where applicable law permits an authorized representative to submit a privacy request, Lignwood may request reasonable documentation confirming that authority.
Additional identity verification may also be required.
24. Third-Party Services
Lignwood may use third-party services for ecommerce operations.
These services may include:
Payment providers
Shipping providers
Website-hosting services
Analytics services
Security providers
Fraud-prevention services
Customer-support tools
Email services
These third parties may have their own privacy policies and independent data-handling practices.
Lignwood does not control all independent processing performed by third parties.
25. External Links
The Lignwood website may contain links to third-party websites or services.
Once a customer leaves the Lignwood website, the privacy practices of the external website may apply.
We encourage customers to review the privacy information of third-party services before providing personal information.
26. International Processing
Because Lignwood may use providers involved in international shipping, payments, hosting, or other ecommerce services, personal information may be processed in jurisdictions different from the customer's place of residence.
Where required, such processing will be handled in accordance with applicable privacy requirements.
27. International Shipping Information
For international orders, additional information may be required for:
Carrier processing
Export documentation
Import processing
Customs clearance
Delivery coordination
Lignwood may provide necessary order and recipient information to relevant service providers where reasonably required to complete delivery.
28. Legal Disclosures
Lignwood may disclose personal information where reasonably necessary to:
Comply with applicable law
Respond to valid legal requests
Protect customers
Prevent fraud
Investigate unauthorized transactions
Protect website security
Protect Lignwood or LIGNWOOD LLC
Establish, exercise, or defend legal claims
29. Business Transactions
If Lignwood or LIGNWOOD LLC is involved in a business transaction such as a merger, acquisition, restructuring, financing, or transfer of business assets, information may be transferred where legally permitted and reasonably necessary.
Any such information remains subject to applicable legal requirements.
30. Children's Privacy
Lignwood is intended for customers who are legally able to make online purchases.
We do not knowingly seek personal information directly from children who are not legally able to enter into online transactions.
If we become aware that personal information was collected in a manner inconsistent with applicable law, we may take reasonable steps to address the information.
31. Photos and Videos Submitted to Support
Customers may voluntarily provide photos or videos when requesting assistance with:
Damaged Nightstands
Defective products
Incorrect products
Missing hardware
Missing components
Assembly issues
Drawer or shelf issues
Packaging damage
Shipping issues
Return requests
Refund requests
Lignwood may retain these materials as part of the related:
Customer-service record
Transaction record
Return or refund record
Fraud-prevention record
Dispute record
where reasonably necessary.
Customers should avoid including unrelated people, documents, payment information, or other unnecessary personal information in submitted images or videos.
32. Do Not Send Unnecessary Sensitive Information
When contacting customer support, customers should avoid sending sensitive information that is not necessary for the request.
Please do not send:
Complete card numbers
CVV or CVC codes
Bank-account passwords
Payment-service passwords
One-time authentication codes
Government identification unless specifically and lawfully required
Other unnecessary sensitive financial information
33. Privacy and Order Records
Certain transaction information may need to be retained even after a privacy-deletion request.
For example, Lignwood may need to retain information where required for:
Accounting
Tax records
Fraud prevention
Chargeback management
Legal compliance
Dispute resolution
Mandatory record keeping
Where applicable, information will be retained only as reasonably necessary for these purposes.
34. Fraud Prevention
Lignwood may process transaction and order-related information to help identify activity involving:
Unauthorized purchases
Payment fraud
Identity inconsistencies
False transaction information
False damage claims
Return abuse
Refund abuse
Chargeback abuse
Website-security threats
Fraud prevention does not prevent customers from making legitimate payment, product, return, refund, or consumer-rights claims.
35. Privacy Choices and Browser Settings
Customers may be able to control certain cookies through browser settings or website privacy controls where available.
Restricting certain technologies may affect:
Cart functionality
Checkout
Saved preferences
Session behavior
Other website features
Essential website technologies may continue to operate where necessary.
36. Business and Contact Information
Lignwood publishes the following business and customer-support information:
Brand: Lignwood
Business: LIGNWOOD LLC
Business Address:
1800 WAYNE ROAD
SAVANNAH, TN 38372
United States
Phone: +1 (423) 435-6899
Email: support@lignwood.com
Support Hours: Monday through Sunday, 8:00 AM to 5:00 PM Central Time
This business address is provided for business-identification and customer-contact purposes.
It should not automatically be treated as a:
Public showroom
Customer pickup location
Warehouse
Shipping origin
Manufacturing location
Return-processing location
unless Lignwood specifically confirms otherwise.
37. Changes to This Privacy Policy
Lignwood may update this Privacy Policy when:
Our website changes
Our services change
Technology changes
Payment or shipping processes change
Privacy practices change
Service providers change
Business practices change
Applicable requirements change
The Last Updated date will be revised when an updated version is published.
38. Contact Lignwood
For privacy questions, privacy requests, or concerns about personal information, contact:
LIGNWOOD LLC
Brand: Lignwood
Business Address:
1800 WAYNE ROAD
SAVANNAH, TN 38372
United States
Phone: +1 (423) 435-6899
Email: support@lignwood.com
Support Hours: Monday through Sunday, 8:00 AM to 5:00 PM Central Time
For privacy-related requests, use:
Privacy Request – Lignwood
Please do not include complete card numbers, CVV codes, banking passwords, payment-account passwords, one-time authentication codes, or other unnecessary sensitive financial information in your message.