Shipping policy

Last Updated: November 5, 2026
Currency: United States Dollar (USD)

Lignwood, operated by LIGNWOOD LLC, provides standard shipping for eligible Wooden Nightstand orders to selected destinations in North America, Europe, and Oceania.

This Shipping Policy explains our shipping destinations, processing times, transit times, estimated total delivery times, shipping charges, free-shipping thresholds, tracking, international shipping, damaged shipments, and other delivery-related matters.

1. Shipping Destinations

Lignwood currently ships to the following destinations.

North America

United States

Canada

Europe

United Kingdom

France

Germany

Spain

Italy

Belgium

Portugal

Oceania

Australia

Shipping availability is confirmed during checkout.

If a destination is unavailable during checkout, Lignwood may not currently offer standard shipping to that location.

2. Shipping Rates and Delivery Times

Delivery estimates are stated in business days and are not guaranteed arrival dates.

3. North America Shipping

Countries Covered: United States and Canada

Processing Time: 1–2 business days

Transit Time: 6–10 business days

Estimated Total Delivery: 7–12 business days

Standard Shipping: USD 79.99

Free Standard Shipping: Orders of USD 1,799 or more

4. Europe Shipping

Countries Covered: United Kingdom, France, Germany, Spain, Italy, Belgium, and Portugal

Processing Time: 1–2 business days

Transit Time: 8–12 business days

Estimated Total Delivery: 9–14 business days

Standard Shipping: USD 119.99

Free Standard Shipping: Orders of USD 2,199 or more

5. Oceania Shipping

Country Covered: Australia

Processing Time: 1–2 business days

Transit Time: 10–14 business days

Estimated Total Delivery: 11–16 business days

Standard Shipping: USD 149.99

Free Standard Shipping: Orders of USD 2,499 or more

6. Order Processing Time

Orders are normally processed within:

1–2 business days after successful payment confirmation

Processing may include:

Payment confirmation

Order review

Shipping-address verification

Inventory confirmation

Product inspection

Design or finish confirmation

Component verification

Hardware verification where applicable

Protective packaging

Shipping-label preparation

Carrier coordination

Processing time occurs before carrier transit begins.

7. Business Days

Business days are generally Monday through Friday, excluding applicable public holidays.

Saturday, Sunday, and public holidays do not normally count toward standard processing time.

Carrier operating schedules may differ.

8. How Delivery Time Is Calculated

Estimated total delivery time is calculated as:

Processing Time + Transit Time = Estimated Total Delivery Time

For example:

1–2 business days processing + 6–10 business days transit = approximately 7–12 business days total for North America

9. Free Standard Shipping

Free standard shipping applies when the eligible product subtotal reaches:

North America: USD 1,799 or more

Europe: USD 2,199 or more

Oceania: USD 2,499 or more

Unless otherwise stated, free-shipping eligibility is calculated using the eligible product subtotal after applicable discounts.

Taxes, duties, and shipping charges do not count toward the free-shipping threshold.

Separate orders cannot be combined to reach a free-shipping threshold.

Free shipping applies to standard shipping only.

10. Shipping Charges at Checkout

The shipping amount displayed during checkout is the amount that applies to the customer's order.

Customers should review the complete order summary before submitting payment.

Lignwood aims to keep shipping information consistent across the website, shopping cart, checkout, and applicable shipping settings.

11. Wooden Nightstand Packaging

Wooden Nightstands may require protective packaging because of their size, furniture surfaces, storage components, and hardware.

Depending on the individual product, packaging may include:

Outer shipping carton

Protective wrapping

Foam

Internal supports

Corner protection

Surface protection

Protective inserts

Hardware packaging

Component separators

Other product-specific packaging

Packaging methods may vary according to the individual Nightstand.

12. Higher-Value Product Handling

Some Lignwood Wooden Nightstands may have a higher purchase value.

Before shipment, additional attention may therefore be given to:

Product identity

Design or variant

Finish

Visible condition

Included components

Hardware where applicable

Packaging integrity

Shipping information

This review does not necessarily extend processing beyond the published processing period.

13. Included Components

Depending on the specific Wooden Nightstand, a shipment may include:

Nightstand body

Drawers

Shelves where applicable

Legs where applicable

Handles or knobs

Assembly hardware

Instructions

Other product-specific components

Only items specifically identified as included in the applicable product listing should be expected.

14. Assembled and Unassembled Products

Depending on the product, a Wooden Nightstand may arrive:

Fully assembled

Partially assembled

Requiring customer assembly

Shipping packaging may vary according to the assembly configuration.

Customers should review the applicable product page for assembly information before ordering.

15. Multiple-Package Orders

Some Wooden Nightstand orders may be shipped in more than one package depending on:

Product configuration

Quantity ordered

Packaging requirements

Fulfillment arrangements

Separate packages may:

Have different tracking numbers

Enter the carrier network at different times

Travel through different facilities

Arrive on different days

Receiving one package does not automatically mean that another package is missing.

16. Shipping Address Requirements

Customers are responsible for providing accurate and complete shipping information.

Please verify:

Recipient name

Street address

Apartment, suite, or unit number where applicable

City

State or province

ZIP or postal code

Country

Telephone number

Email address

Incorrect or incomplete information may result in:

Delivery delays

Failed delivery

Address-correction charges

Return to sender

Additional reshipping costs

17. Address Changes

If you notice an error in your shipping information, contact:

support@lignwood.com

as soon as possible.

Please provide:

Order number

Full name

Original shipping address

Corrected shipping address

Address changes cannot be guaranteed once fulfillment or carrier processing has begun.

18. Address Changes After Shipment

Once a shipment has entered the carrier network, Lignwood may no longer be able to modify the delivery address.

Where available, the carrier may offer:

Address correction

Shipment intercept

Rerouting

Delivery management

Availability and related charges are determined by the carrier.

19. Tracking Information

Tracking information may be provided after shipment where available.

A tracking status such as Label Created does not necessarily mean that the carrier has physically collected the shipment.

Tracking may require additional time to update after shipment preparation.

20. Tracking Delays

Tracking updates may occasionally be delayed during:

Weekends

Public holidays

Carrier transfers

International transportation

Customs processing

High-volume shipping periods

A temporary lack of tracking updates does not automatically mean that the shipment is lost.

21. International Duties and Taxes

Orders shipped outside the United States may be subject to:

VAT

GST

Import duties

Brokerage charges

Customs-processing fees

Other destination-related charges

If Lignwood collects a particular charge during checkout, it will be displayed before payment is completed.

Charges not collected by Lignwood may be collected separately by:

Carrier

Customs authority

Brokerage provider

Applicable government agency

22. Customs Processing

International shipments may require customs clearance.

Customs processing is controlled by applicable authorities and may extend estimated delivery times.

Lignwood cannot guarantee customs-clearance times.

Customers may be required to provide additional information directly to a carrier or customs authority where necessary.

23. Delivery Delays

Delivery may occasionally be delayed because of:

Severe weather

Natural disasters

Public holidays

Carrier congestion

Transportation disruption

Customs processing

Remote delivery locations

Incorrect shipping information

Failed delivery attempts

Government action

Other circumstances outside reasonable control

A delayed shipment is not automatically considered lost.

24. Inspecting Your Shipment

Customers should inspect their Wooden Nightstand reasonably soon after delivery.

Please check:

Outer shipping carton

Protective packaging

Visible wooden surfaces

Nightstand body

Drawer components

Shelves where applicable

Legs where applicable

Handles or knobs

Hardware where included

Correct finish or variant

Correct quantity

If the product appears damaged, defective, incorrect, or materially incomplete, contact Lignwood.

25. Damaged Shipments

If your Wooden Nightstand arrives damaged, contact:

support@lignwood.com

Please provide:

Order number

Photo of the shipping label

Photos of the outer shipping carton

Photos of internal protective packaging

Clear photographs of the damaged area

Photos of the overall product

Video where useful

Brief description of the issue

Please keep the product and packaging until Lignwood confirms the next step.

26. Inspect Before Assembly

Where customer assembly is required, inspect the product and components before completing assembly.

Please check:

Correct product

Correct design or finish

Main furniture components

Drawers

Shelves where applicable

Legs where applicable

Handles or knobs

Hardware

Visible surfaces

If an important component appears damaged, incorrect, or missing, contact Lignwood before permanently modifying or repairing the product.

27. Missing Components or Hardware

If a required component appears to be missing, please inspect:

Outer carton

Product packaging

Protective inserts

Internal compartments

Hardware packaging

Component packaging

All packages associated with the order

If something is still missing, contact Lignwood.

Where practical, Lignwood may provide the missing component or hardware without requiring the complete Wooden Nightstand to be returned.

28. Incorrect Product Received

If you receive a Wooden Nightstand, design, finish, size, variant, or quantity different from the one shown on your order confirmation, contact Lignwood as soon as reasonably possible.

Please avoid:

Substantial use

Permanent assembly modification

Painting

Refinishing

Drilling

Cutting

Other permanent alteration

until the issue has been reviewed.

29. Package Marked Delivered but Not Received

If carrier tracking shows Delivered but the package cannot be located, first check:

Entrance or porch

Reception area

Mailroom

Household members

Neighbors

Building management

Carrier delivery notice

Available carrier delivery photograph

If the shipment remains missing, contact Lignwood with your order number and tracking information.

30. Lost Shipments

A delayed shipment is not automatically considered lost.

If the carrier officially confirms that a shipment was lost before delivery, Lignwood may provide an eligible replacement or refund depending on:

The circumstances

Product availability

Order status

Carrier confirmation

31. Returned-to-Sender Shipments

A shipment may be returned to sender because of:

Incorrect address

Incomplete address

Repeated failed-delivery attempts

Failure to collect the shipment

Recipient refusal

Restricted delivery access

Customs-related issues

After the shipment has been returned, Lignwood will review the circumstances and determine the appropriate next step.

Additional return or reshipping charges may apply where legally permitted.

32. Refused Deliveries

Please do not refuse delivery simply because you changed your mind.

A refused shipment is not automatically:

An approved cancellation

An authorized return

An approved refund

The shipment may need to return to an approved location and be inspected before refund eligibility can be determined.

Carrier-return charges may apply where legally permitted.

33. Order Cancellation

Customers may request cancellation within:

24 hours after placing the order

provided fulfillment has not progressed beyond a stage where the order can reasonably be stopped.

Once an order has entered carrier processing, standard pre-shipment cancellation may no longer be available.

Please review our Cancel My Order / Cancellation Policy for complete details.

34. Returns

Eligible returns after delivery are governed by our Return & Refund Policy.

Please contact Lignwood before sending any product back.

Do not independently return a Wooden Nightstand to the Lignwood business address unless Lignwood specifically provides that address as the approved return destination.

35. Business Address and Shipping Origin

Lignwood's published business address is:

1800 WAYNE ROAD
SAVANNAH, TN 38372
United States

This address is provided for business-identification and customer-contact purposes.

It should not automatically be treated as:

A warehouse

Shipping origin

Manufacturing location

Customer pickup location

Return-processing location

unless Lignwood specifically confirms otherwise.

The fulfillment location applicable to an order may vary.

36. Consumer Rights

Nothing in this Shipping Policy is intended to remove or restrict consumer rights that cannot legally be waived.

Where applicable law provides greater protection, the mandatory legal requirement takes priority.

37. Changes to This Shipping Policy

Lignwood may update this Shipping Policy when:

Shipping destinations change

Carrier arrangements change

Shipping rates change

Free-shipping thresholds change

Processing times change

Estimated delivery times change

Business operations change

Applicable requirements change

The Last Updated date will be revised when an updated version is published.

38. Contact Lignwood

For questions about shipping, tracking, delivery, damaged products, missing components, incorrect orders, or address corrections, contact:

LIGNWOOD LLC

Brand: Lignwood

Business Address:
1800 WAYNE ROAD
SAVANNAH, TN 38372
United States

Phone: +1 (423) 435-6899

Email: support@lignwood.com

Support Hours: Monday through Sunday, 8:00 AM to 5:00 PM Central Time

For an existing shipment, please include your Order ID and tracking number whenever available.