Cancel My Order
Last Updated: November 5, 2026
Currency: United States Dollar (USD)
Lignwood, operated by LIGNWOOD LLC, understands that customers may occasionally need to cancel an order or correct order information after checkout.
Because Wooden Nightstand orders may move into payment verification, inventory confirmation, product inspection, component checking, protective packaging, and carrier preparation shortly after an order is confirmed, cancellation depends on both the timing of the request and the current fulfillment status of the order.
1. Cancellation Window
Customers may request cancellation within:
24 hours after placing the order
provided the order has not progressed beyond a stage where fulfillment can reasonably be stopped.
Submitting a cancellation request within 24 hours does not automatically guarantee approval.
An order is considered canceled only after Lignwood confirms the cancellation in writing.
2. How to Request a Cancellation
Contact Lignwood as soon as possible.
Email: support@lignwood.com
Use the subject line:
Cancel My Order – Order #[Order Number]
Please include:
Full name
Order number
Email address used during checkout
Product being canceled
Applicable design, finish, size, or variant
Quantity
Clear request to cancel the order
Providing complete information helps us locate and review the order more efficiently.
3. When Cancellation May No Longer Be Available
Cancellation may no longer be possible once an order has entered stages such as:
Product inspection
Variant confirmation
Component verification
Hardware verification where applicable
Assembly preparation where applicable
Final protective packaging
Shipping-label preparation
Carrier pickup scheduling
Carrier handoff
Export processing
Customs processing for international shipments
Customers should contact Lignwood as soon as possible after deciding to cancel.
4. Orders Already Shipped
Once an order has entered the carrier network, it can no longer be handled as a standard pre-shipment cancellation.
If you no longer want the Wooden Nightstand after shipment, allow the shipment to be delivered and review the Lignwood Return & Refund Policy.
Please do not refuse delivery simply because you changed your mind.
A refused shipment is not automatically considered:
An approved cancellation
An authorized return
An approved refund
5. Order Changes
If you need to change an order rather than cancel it, contact Lignwood as soon as possible.
Possible changes may include:
Recipient name
Shipping address
Telephone number
Product
Design
Finish
Size or variant
Quantity
Other order information
Changes are not guaranteed once fulfillment has begun.
6. Shipping Address Corrections
Customers are responsible for reviewing their shipping information before completing checkout.
If you notice an error, contact:
as soon as possible.
Please provide:
Order number
Full name
Original shipping address
Corrected shipping address
Address changes cannot be guaranteed once fulfillment or carrier processing has begun.
7. Address Changes After Shipment
Once a shipment has entered the carrier network, Lignwood may no longer be able to modify the delivery address.
Where available, the carrier may offer:
Address correction
Shipment intercept
Rerouting
Delivery management
Availability and any related charges are determined by the carrier.
Additional costs caused by incorrect customer-provided shipping information may be the customer's responsibility where legally permitted.
8. Full Order Cancellation
Customers may request cancellation of the entire order while it remains eligible.
If Lignwood approves the cancellation before shipment, the eligible amount paid for the canceled order will be refunded according to this policy.
9. Partial Cancellation
If an order contains multiple Wooden Nightstands or products, customers may request cancellation of selected items or quantities.
Partial cancellation is only available if the affected products can still reasonably be removed from fulfillment.
Please identify:
Order number
Product
Applicable design, finish, size, or variant
Quantity to cancel
10. Multiple-Item Orders
If an order contains multiple items, different products may enter fulfillment at different times.
It may therefore be possible to cancel one item while another has already progressed beyond the point where cancellation can reasonably be completed.
Lignwood reviews each affected item according to its current fulfillment status.
11. Promotions and Partial Cancellations
Canceling part of an order may affect:
Promotional discounts
Bundle pricing
Minimum-order promotions
Free-shipping eligibility where applicable
Other promotional benefits
If the remaining order no longer qualifies for the original promotion, the order total may be recalculated according to the applicable terms.
12. Cancellation Fee
Lignwood does not charge a standard cancellation fee for an eligible order successfully canceled before shipment.
There is no standard:
Cancellation-processing fee
Administrative cancellation fee
Cancellation-authorization fee
13. Shipping Charges on Canceled Orders
If an entire order is successfully canceled before shipment, any eligible standard shipping charge collected for that canceled order will normally also be refunded.
Optional carrier or delivery services that have already been performed may be treated separately where legally permitted.
14. Cancellation by Lignwood
Lignwood may hold, decline, or cancel an order for legitimate reasons such as:
Payment failure
Payment-verification problems
Suspected fraud
Unauthorized transactions
Incomplete billing information
Incomplete shipping information
Unsupported delivery address
Product unavailability
Inventory discrepancies
Product damage identified before shipment
Missing required components
Missing hardware where applicable
Quality-control issues
Significant pricing errors
Technical checkout errors
Carrier-service limitations
Inability to fulfill the order
If Lignwood cancels a paid order that cannot be fulfilled, the eligible amount will be refunded to the original payment method.
15. Product Availability
A Wooden Nightstand shown as available may occasionally become unavailable because of:
Inventory discrepancies
Unexpected demand
Product damage discovered during inspection
Missing required components
Missing hardware
Quality-control issues
Other fulfillment problems
If Lignwood cannot fulfill a paid order, the affected product or order may be canceled and the eligible amount refunded.
16. Nightstand Components
Depending on the individual Wooden Nightstand, the product may include components such as:
Nightstand body
Drawers
Shelves where applicable
Legs where applicable
Handles or knobs
Assembly hardware
Instructions
Other product-specific components
If an important component is unavailable before shipment and the order cannot reasonably be fulfilled as described, Lignwood may contact the customer or cancel the affected order.
17. Payment Verification
Certain transactions may require additional verification before fulfillment.
Additional review may occur when:
Billing and shipping information appear inconsistent
Multiple payment attempts fail
Customer information is incomplete
A payment provider flags the transaction
Unauthorized activity is suspected
Additional review does not automatically mean that the order will be canceled.
18. Information We May Request
For ordinary order verification, Lignwood may request:
Full name
Order number
Email address
Telephone number
Billing address
Shipping address
Confirmation of the product ordered
Lignwood will not normally ask customers through ordinary email to provide:
Complete credit or debit card numbers
CVV or CVC codes
Banking passwords
Payment-account passwords
One-time authentication codes
PIN numbers
19. Refunds for Approved Cancellations
After an eligible cancellation has been approved, Lignwood normally submits the refund within:
7 business days after cancellation approval
The refund is normally returned to the:
Original payment method used for the purchase
Your bank, card issuer, PayPal, or other payment provider may require additional time before the refund appears.
20. Refund Currency
Approved cancellation refunds are processed in:
United States Dollars (USD)
If the original payment was converted into another currency, the local-currency amount received may differ because of:
Exchange-rate changes
Currency-conversion fees
Bank policies
Payment-provider policies
Lignwood does not control these independent conversion differences.
21. Pending Payment Authorizations
A canceled or unsuccessful transaction may temporarily remain visible as a pending authorization.
A pending authorization does not necessarily mean that a completed payment was collected.
If payment was never captured, the financial institution may:
Release the authorization
Void the authorization
Allow the authorization to expire
according to its own processing schedule.
22. Duplicate Orders
If you accidentally place the same order more than once, contact Lignwood immediately and provide all relevant order numbers.
Duplicate orders are not automatically canceled and must still meet the cancellation conditions described in this policy.
23. Refused Deliveries
Please do not refuse delivery as a method of canceling an order.
A refused shipment may:
Be returned to sender
Incur carrier return charges
Require receipt and inspection before refund review
Be handled according to the Return & Refund Policy
Customer-related return or carrier costs may apply where legally permitted.
24. Returned-to-Sender Shipments
A shipment may be returned to sender because of:
Incorrect address
Incomplete address
Repeated failed-delivery attempts
Failure to collect the shipment
Recipient refusal
Restricted delivery access
Customs-related issues
A returned-to-sender shipment is not automatically considered a successful cancellation.
Lignwood will review the circumstances after the shipment has been returned.
25. Cancellation vs. Return
Cancellation and return apply at different stages of a transaction.
Before shipment: Cancel My Order / Cancellation Policy
After shipment: Shipping Policy
After delivery: Return & Refund Policy
Once an order has entered the carrier network, the standard cancellation process generally ends.
26. International Orders
International orders generally follow the same cancellation requirements.
Once an order has entered export processing, carrier processing, or customs processing, cancellation may no longer be possible.
Failure to pay applicable destination-country taxes, duties, VAT, GST, brokerage charges, or customs fees does not automatically create an approved cancellation.
27. Customer Support Hours
Lignwood customer support is available:
Monday through Sunday, 8:00 AM to 5:00 PM Central Time
Cancellation eligibility is based on the timing of the customer's request and the fulfillment status of the order, not solely on when the support team responds.
Customers should therefore send cancellation requests as soon as possible.
28. Business Address
Lignwood's published business address is:
1800 WAYNE ROAD
SAVANNAH, TN 38372
United States
This address is provided for business-identification and customer-contact purposes.
It should not automatically be treated as a:
Warehouse
Shipping origin
Manufacturing location
Customer pickup location
Return-processing location
unless Lignwood specifically confirms otherwise.
29. Consumer Rights
Nothing in this Cancellation Policy is intended to remove or restrict consumer rights that cannot legally be waived.
Where applicable law provides greater protection, the mandatory legal requirement takes priority.
30. Related Policies
This Cancellation Policy should be read together with our:
Shipping Policy
Return & Refund Policy
Payment Methods Policy
Privacy Policy
Terms of Service
Each policy addresses a different stage of the customer transaction.
31. Changes to This Policy
Lignwood may update this Cancellation Policy when:
Fulfillment procedures change
Shipping arrangements change
Payment systems change
Business practices change
Applicable requirements change
The Last Updated date will be revised when an updated version is published.
32. Contact Lignwood
For cancellations, order changes, shipping-address corrections, duplicate orders, or other pre-shipment questions, contact:
LIGNWOOD LLC
Brand: Lignwood
Business Address:
1800 WAYNE ROAD
SAVANNAH, TN 38372
United States
Phone: +1 (423) 435-6899
Email: support@lignwood.com
Support Hours: Monday through Sunday, 8:00 AM to 5:00 PM Central Time
For cancellation requests, use:
Cancel My Order – Order #[Order Number]
An order is considered canceled only after Lignwood confirms the cancellation in writing.